10 Benefits of Cloud Based VoIP System

Cloud Based VoIP is a rapid developing technology.  Voice over internet protocol [VoIP] is the tech used to deliver voice and multi-media sessions via internet. we interact with it every other day without knowing i.e. WhatsApp calls and Video Calls.

For VoIP to be successful, we need the use of IP PBX (Private Branch Exchange) technology. They work hand-in-hand to ensure success of both physical VoIP and Cloud Based VoIP system. 

An IP PBX system is a unified communication system that routes or switches calls within an organization over the internet and can also work with tradition telecommunication infrastructure offered by Telecommunication organization i.e. Safaricom, Airtel Kenya and even Telkom Kenya.

Traditionally and also up IP PBX systems have majorly been hardware based and need to be configured within the organization premises.  With advancement in tech however, Cloud Based VoIP or IP PBX systems have been embraced and projected to replace physical IP PBX Systems on the long-run.

A cloud based IP PBX systems delivers the same functionality as a physical hardware IP PBX system, only that this time it’s a software based solution that does the routing and you can install it in your computer and works magic.

It will route all your IP Phones once detected on the network and facilitate communication between each phone despite the fact that it’s software based.

Features of a Cloud Based IP PBX System

• Auto-attendant
• Call reporting and analytics
• Interactive Voice Response (IVR)
• Free local and toll-free numbers
• Audio and video conferencing
• Call encryption
• Voicemail to email
• Advanced call routing
• Call recording
• Call forwarding
• Click to call
• Mobile and desktop apps
• Enterprise-grade reliability

we have been delivering cloud hosted ip pbx solution in Kenya with our partner organization HoduSoft India Pvt, a leading cloud Voice Over IP service provider globally. If looking to have cloud based IP PBX solution implemented at your organization, make sure to check us out.

Benefits of Cloud Hosted VoIP System 

cloud based VoIP have immense benefits compared to traditional hardware based IP PBX systems, this benefits include;

1. Massive Cost Saving 

with cloud hosted VoIP, there’s is no need for investing in sophisticated hardware based IP PBX systems to route information, since it’s software based and be hosted online or also you can host it locally on you own server. 

It’s not limited to geographic location and as such makes it easy to implement it on a large scale supposing you organization has got multiple branches within the region

2. Time Management

its very easy to add new IP Phone within the cloud hosted system, additionally you really don’t need the physically IP Phones as you can still use Softphones i.e.  a software based phone  that works exactly like a physical IP Phone. The key to its time saving nature is that it takes so much time to configure physical phones and IP PBX system. A technician has to come over for site survey and manually later on configure the network cables and servers too.

3. Flexibility 

with its flexibility you can connect to the system from anywhere and location allowing your employees to work from home by using the web based softphone applications for both android and iOS.

4.  backward compatibility support

if you want to keep your old legacy phones, you can still use them with a few steps which can be done easily via the cloud based VoIP software.  Cloud Hosted PBX can interface with any existing infrastructure giving you more flexibility on how you route your calls. Cloud Hosted PBX can be configured to allow users on both systems to call each other and for users of legacy PBX to make calls via cheaper VoIP routes. 

5. Advanced Features

 features such as Call Control, Voice Menu, Time Conditions, Call Recording, Queue, Wallboards and much more; are generally available on a web portal, which is constantly updated as new features are added, and existing ones are upgraded. You don’t need to be limited to basic systems within you old IP Phones

6. Scalability 

with cloud hosted system you can easily scale up, you can start small and grow your phones as the organization grows. unlike the physical IP PBX which is limited to the number of ports available for expansion the software based solution is not limited to this and can scale up to any level

7. redundancy and recovery 

Cloud Hosted VoIP runs on internet provided by your ISP. This organization usually have a great redundancy features within their infrastructure making it very difficult to have downtimes and no connectivity. 

8. High Quality voice calls

 Before the commencement of your VoIP service, various tests can be carried out by your service provider to measure the quality of your internet connection to recommend the best VoIP solution for your location. with such you’re guaranteed of the best voice quality for your voice calls

9. Monitoring and Reports 

As an organization you need your metrics to make better and informed decisions within your organization. Cloud Hosted VOIP systems give you access to real-time statistics and monitoring of all the activities in your PBX including ongoing or missed calls, active or available agents, call rates, subscription costs through a web portal accessible on a desktop or mobile. 

10. Security

Generally cloud hosted systems are more secure than the in-house systems. with cloud based solution security patches and updates are regularly released. Your Solutions provider usually has a team of dedicate technicians working to ensure great security of the system

choosing your cloud based solution provider

the overall cost and features determine your needs for your VoIP. at iDeveloper Technologies we pride ourselves in delivering great cloud based enterprise communication in Kenya, in partnership with HoduSoft who power our cloud based solution in Kenya.

visit our solution: Cloud Based IP PBX VoIP  System in Kenya