Best Call Center Software in Kenya
Our solution is a comprehensive and consolidated call center software in Kenya. The cloud enabled software ensures the best cloud call center in Kenya solution. The system suits all types of organization needs for call center to manage and ensure a robust communication with their clients.
Our partner HoduSoft is one of the top Voice over Internet Protocol [VoIP] provider Globally. The call center solution offers great features need in the modern day world including intelligence, security, and omnichannel features
- Improve client experience
- scalability
- robust communication system
- global reach
- cost-control
- analytics and surveys
- lower maintenance cost
- faster deployment
Call Center Setup Deployment and Configuration
Different organizations have different needs. Based on your organization requirement, call center solution can be installed on your organization cloud servers or on premise.
Cloud Contact Center Software Deployment
The cloud call center deployment ensures that you can upload the contact center software on your own organization cloud storage in Kenya. The great advantage to this type of installation is that you can have remote Contact center solutions. Small and Medium Enterprise that don’t have the resources to deploy locally, will much appreciate cloud installation
On-Premise Call Center Software Deployment
On-premise Call contact center deployment means that the organization is in charge of it’s own hosting of the software. In this case all the hardware, Networking Equipment and serves are the responsibility of the organization. HoduCC can be installed on-premise of the organizations
Outbound Call Center Solutions
Every organization success depends on their product range and customer relations. In order to stand out from competitors, more and more business organization optimize their sales or customer service by investing on call center solutions. It’s every call center solutions to have efficient outbound solutions.
Contact Center Software Features
Inbound Contact Center Solutions
Build and retain high standards of customer service experience by providing quality and essential features. A great Call Centers Software solution in Kenya and Globally should be able to provide support teams and managers an ability to collect and visualize data for comprehensive analytics and performance.
Omnichannel Contact Center Software
HoduCC support omnichannel features. with omni-channel contact center features you get to customers superior experience. The call center solution offers clients an opportunity to interact through the communication channels of their choice.
Robust Call Center Software in Kenya
cloud call center in Kenya are solutions that are becoming more sought after by organizations. iDeveloper Technologies has been providing leading cloud call center solution in Kenya, delivering a leading cloud based enterprise communication solution globally.
Every business needs a robust communication infrastructure to remain competitive and attend to their clients needs in real-time. Great communication enhances clients satisfaction and efficiency towards delivery of service. Giant corporates organization and non-profit-organization need robust enterprise communication solutions to better deliver their services to the clients. HoduCC cloud call center in Kenya offers the greatest solutions to all organizations.
Contact Center Solution That Works for Your Business
Contact Center Software for Banks and Micro-finance Institutions
The banking and Financial sectors make an important role within the economic growth of every country. Dealing with critical data about their clients and customers, the need for a robust communication system becomes even more important to banks. HoduCC delivers great call and contact center software platform for major banks and micro-financing institutions in Kenya.
Call Center Software for Hospitals and Health Sector in Kenya
The health sector is one of the most important industry in any economy. Robust communication systems is definitely needed to ensure smooth operation. From receiving emergency calls to internal communication, an efficient call center software is need for hospitals in Kenya and also globally. With omnichannel capabilities, HoduCC offers even superior solutions for the health sector clients in terms of exchange of information.
BPO's Contact Center Software Solutions
With more and more need for customer experience and more organizations outsourcing their communication to BPOs, majority of business processing and outsourcing organizations are adopting digital led approach to enhance customer experience. Robust Contact center solutions is what HoduCC can deliver to your organizations in Kenya
Download Call Center Handbook
Guide to choosing cloud call center solution for your business
Benefits of Call Center Software for your business in Kenya
1. Customer Services Management
With contact center software, calls can be easily routed based on the category of product or service or language and ensure that customers are connected to the right agent to handle their issues. Its very challenging to have your user agents handle everything right and thus call center software’s come in to play.
2. Omni-channel Support
The modern-day client also seeks impeccable cross-channel experience during their assistance. As several channels have now been introduced, customers expect to alter channels according to their preference and convenience. With call center software, one can fulfill this objective and deliver support across multiple channels so that clients receive seamless assistance from agents.
3. Enhanced Productivity
Modern contact center software solutions globally and in Kenya, can take care of routing the call to the right agent and offering call updates immediately, agents can respond to the requests and exchange valuable information quickly without having to manually look up customer information, thus leading to unnecessary wait times.
4. Cost Effective
Specialized call center software comes with a predictive dialing feature that automates and captures call activity, which can be quite helpful for lead management. It provides information about the ideal time to call a specific client as well as real-time metrics to close more and better sales
5. Improve Sales
Call center software can also make a great marketing tool as it responds to all inbound sales queries Having an available 24/7 customer center call can increase your sales deals significantly. People expect a quick response from your side, mainly when it deals with product information.
6. Great Reporting Features
Call center management software offers enhanced reporting features to help business managers develop strategic plans and make impactful decisions. Additionally, the reporting feature also helps them with upsell rates, revenue per call, call volume evaluations, case times, case categories
7. Reliable Data Security
Customers’ data are like a treasure for every business. It contains useful information, such as product preference and shopping history. Call center software often comes up with features like instant cloud backup. Whenever you receive customer calls, the software will immediately secure the information on its system.
8. Great Team communication and Responsibility
Call center software offers a centralized database, where employees across the departments can share and communicate client information through updates. As the information is updated centrally, call center agents can track and monitor the task and take the next steps ahead
E-Commerce Contact Center Software Solutions
With customer experience standards ever rising, you need robust solutions to meet and satisfy customer needs. Your online selling shop need to have constant communication with clients looking for great services. You business moves very fast and for this, you need solution that helps you keep up the pace.
Whether you’re a retailer, distributor or manufactures, B2C approach to sales need to be professionally done with utmost reliability and efficiency. Our contact center for E-Commerce organization is a must have. You get to enjoy various features;
- scalability
- Omnichannel communication
- Enhanced agent productivity
- Seamless
- Greater client data security
- Seamless deployment
Leading CRM Integration | Customize Your Own
Easily integration with leading CRM software’s. Additionally you can customize the system to also integrate with your preferred CRM system that are not default to the call center software solution. with seamless integration, you get to enjoy various benefits including;
- Improved agent productivity
- Boost sales
- Easy Management
- Omni-channel management