The Complete Solution for your Business
Omini-Channel Contact Center Software in Kenya
A great customer experience is the goal of every organization. A robust contact center software solution in Kenya is the first touch with your clients.
A fully functioning call center software solution for your business in Kenya is a great tool to ensure growth of your business by interacting with your clients.
The call center solution offers great features need in the modern-day world including intelligence, security, and omnichannel features.
- Great client experience
- scalability
- robust communication system
- Automated Solution
- Minimize cost
- Reporting & Surveys
- lower maintenance cost
- Professional Support
Call Center Setup Deployment and Configuration
Different organizations have different needs. Based on your organization requirement, our contact center software in Kenya can be installed on your organization cloud servers or on premise.
Cloud Contact Center Software Deployment
The cloud call center deployment ensures that you can upload the contact center software on your own organization cloud storage in Kenya. The great advantage to this type of installation is that you can have remote Contact center solutions. Small and Medium Enterprise that don’t have the resources to deploy locally, will much appreciate cloud installation
On-Premise Call Center Software Deployment
On-premise Call contact center deployment means that the organization is in charge of it’s own hosting of the software. In this case all the hardware, Networking Equipment and serves are the responsibility of the organization. HoduCC can be installed on-premise of the organizations
Contact Center Software Features
Robust Call Center Software in Kenya
contact center software in Kenya are solutions that are becoming more sought after by organizations. iDeveloper Technologies has been providing leading cloud call center solution in Kenya.
Every business needs a robust communication infrastructure to remain competitive and attend to their customers needs in real-time. Great communication enhances customer satisfaction and efficiency towards delivery of service. Giant corporates organization and non-profit-organization need robust enterprise communication solutions to better deliver their services to the clients.
Outbound Call Center Solutions
Every organization success depends on their product range and customer relations. In order to stand out from competitors, more and more business organization optimize their sales or customer service by investing on call center solutions. It’s every call center solutions to have efficient outbound solutions.
Inbound Contact Center Solutions
Build and retain high standards of customer service experience by providing quality and essential features. A great Call Centers Software solution in Kenya and Globally should be able to provide support teams and managers an ability to collect and visualize data for comprehensive analytics and performance.
Omnichannel Capabilities
HoduCC support omnichannel features. with omni-channel contact center features you get to customers superior experience. The call center solution offers clients an opportunity to interact through the communication channels of their choice.
The Best Contact Center Solution for your Business
Contact Center Software for Banks and Micro-finance Institutions
The banking and Financial sectors make an important role within the economic growth of every country. Dealing with critical data about their clients and customers, the need for a robust communication system becomes even more important to banks. HoduCC delivers great call and contact center software platform for major banks and micro-financing institutions in Kenya.
Call Center Software for Hospitals and Health Sector in Kenya
The health sector is one of the most important industry in any economy. Robust communication systems is definitely needed to ensure smooth operation. From receiving emergency calls to internal communication, an efficient call center software is need for hospitals in Kenya and also globally. With omnichannel capabilities, HoduCC offers even superior solutions for the health sector clients in terms of exchange of information.
BPO's Contact Center Software Solutions
With more and more need for customer experience and more organizations outsourcing their communication to BPOs, majority of business processing and outsourcing organizations are adopting digital led approach to enhance customer experience. Robust Contact center solutions is what HoduCC can deliver to your organizations in Kenya
E-Commerce Contact Center Software Solutions
With customer experience standards ever rising, you need robust solutions to meet and satisfy customer needs. Your online selling shop need to have constant communication with clients looking for great services. You business moves very fast and for this, you need solution that helps you keep up the pace.
Whether you’re a retailer, distributor or manufactures, B2C approach to sales need to be professionally done with utmost reliability and efficiency. Our contact center for E-Commerce organization is a must have. You get to enjoy various features;
- scalability
- Omnichannel communication
- Enhanced agent productivity
- Seamless
- Greater client data security
- Seamless deployment
Leading CRM Integration | Customize Your Own
Easily integration with leading CRM software’s. Additionally you can customize the system to also integrate with your preferred CRM system that are not default to the call center software solution. with seamless integration, you get to enjoy various benefits including;
- Improved agent productivity
- Boost sales
- Easy Management
- Omni-channel management