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The Complete Solution for your Business

Omini-Channel Contact Center Software in Kenya

A great customer experience is the goal of every organization. A robust contact center software solution in Kenya is the first touch with your clients.

A fully functioning call center software solution for your business in Kenya is a great tool to ensure growth of your business by interacting with your clients.

The call center solution offers great features need in the modern-day world including intelligence, security, and omnichannel features.

  • Great client experience
  • scalability
  • robust communication system
  • Automated Solution
  • Minimize cost
  • Reporting & Surveys
  • lower maintenance cost
  • Professional Support
cloud based call center solutions in kenya

Call Center Setup Deployment and Configuration

Different organizations have different needs. Based on your organization requirement, our contact center software in Kenya can be installed on your organization cloud servers or on premise.

Cloud Contact Center Software Deployment

The cloud call center deployment ensures that you can upload the contact center software on your own organization cloud storage in Kenya. The great advantage to this type of installation is that you can have remote Contact center solutions.  Small and Medium Enterprise that don’t have the resources to deploy locally, will much appreciate cloud installation

On-Premise Call Center Software Deployment

On-premise Call contact center deployment means that the organization is in charge of it’s own hosting of the software. In this case all the hardware, Networking Equipment and serves are the responsibility of the organization. HoduCC can be installed on-premise of the organizations

Contact Center Software Features

Omni-channel

Multiple communication channels support

Multi-level IVR

Interactive Voice Response feature to guide clients

Call-recording

call recording feature to keep track of all communication

Real-time Analytics

real time reporting and analytics of call session and traffic within

In-built Web Phones

You can integrate android & iOS based web-phones, no need of physical ip phones

CRM Integration

Support for third party CRM integration; Zoho, Salesforce to easily manage your leads

Live-call monitoring

Live-call monitoring feature. Get an insight of what’s going on within

Secure Platform

HoduCC boast great security features that guarantee the integrity and data of end user clients

cloud based call center solutions in kenya

Robust Call Center Software in Kenya

contact center software in Kenya  are solutions that are becoming more sought after by organizations. iDeveloper Technologies has been providing leading cloud call center solution in Kenya.

Every business needs a robust communication infrastructure to remain competitive and attend to their customers needs in real-time.  Great communication enhances customer satisfaction and efficiency towards delivery of service. Giant corporates organization and non-profit-organization need robust enterprise communication solutions to better deliver their services to the clients. 

Outbound Call Center Solutions

Every organization success depends on their product range and customer relations. In order to stand out from competitors, more and more business organization optimize their sales or customer service by investing on call center solutions. It’s every call center solutions to have efficient outbound solutions.

Predictive Dialer

determine when the agent will be able to handle the next call in a Continuous flow

Power Dialer

increase productivity levels by instantly dialing the next number after the call ends

Progressive Dialer

connects the agent to the next call as soon as they’re done with the previous one

Preview Dialer

gives agents a brief idea about the next customer and lets them choose if to call

Inbound Contact Center Solutions

Build and retain high standards of customer service experience by providing quality and essential features. A great Call Centers Software solution in Kenya and Globally should be able to provide support teams and managers an ability to collect and visualize data for comprehensive  analytics and performance.

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Omnichannel Capabilities

HoduCC support omnichannel features. with omni-channel contact center features you get to customers superior experience.  The call center solution offers clients an opportunity to  interact through the communication channels of their choice.

Voice

voice communication solutions for client service

Email Communication

Create a personal touch with your clients. Emails create a great platform to offer details

Social Media

Engage your clients via the leading social media platforms

Live-chat

live-chat integration systems to your website to engage visitors and clients

The Best Contact Center Solution for your Business

Contact Center Software for Banks and Micro-finance Institutions

The banking and Financial sectors make an important role within the economic growth of every country.  Dealing with critical data about their clients and customers, the need for a robust communication system becomes even more important to banks.  HoduCC delivers great call and contact center software platform for major banks and micro-financing institutions in Kenya.

Call Center Software for Hospitals and Health Sector in Kenya

The health sector is one of the most important industry in any economy. Robust communication systems is definitely needed to ensure smooth operation. From receiving emergency calls to internal communication, an efficient call center software is need for hospitals in Kenya and also globally. With omnichannel capabilities, HoduCC offers even superior solutions for the health sector clients in terms of exchange of information.

BPO's Contact Center Software Solutions

With more and more need for customer experience and more organizations outsourcing their communication to BPOs, majority of business processing and outsourcing organizations are adopting digital led approach to enhance customer experience. Robust Contact center solutions is what HoduCC can deliver to your organizations in Kenya

omnichannel solutions

E-Commerce Contact Center Software Solutions

With customer experience standards ever rising, you need robust solutions to meet and satisfy customer needs. Your online selling shop need to have constant communication with clients looking for great services. You business moves very fast and for this, you need solution that helps you keep up the pace.

Whether you’re a retailer, distributor or manufactures,  B2C approach to sales need to be professionally done with utmost reliability and efficiency. Our contact center for E-Commerce organization is a must have. You get to enjoy various features;

  • scalability
  • Omnichannel communication
  • Enhanced agent productivity
  • Seamless
  • Greater client data security
  • Seamless deployment

Leading CRM Integration | Customize Your Own

CRM integration

Easily integration with leading CRM software’s. Additionally you can customize the system to also integrate with your preferred CRM system that are not default to the call center software solution. with seamless integration, you get to enjoy various benefits including;

  • Improved agent productivity
  • Boost sales
  • Easy Management
  • Omni-channel management
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