Cloud-Based Call/Contact Center: How it works
Contact centres were previously dependent on on-site PBX equipment and wired phone connections. However, as we have entered a new…
Call Center for Small Business: Why SMEs Need One
Business phone systems are becoming an essential component of all businesses, particularly Call Center for Small Businesses. A few years…
Why IVR is important for Your Business call center solution.
Once upon a time, Call Center IVR (Interactive Voice Response Systems ) consisted solely of menus that read out selections…
Autodialer Software for Outbound Call Centers for SMEs in Kenya
In the modern world of business, efficiency is key to success. Outbound call centers rely on the speed and accuracy…
6 Benefits of Integrating CRM with Call Centre Software Solution
Integration, particularly with customer relationship management (CRM) systems, is one of the top goals for contact centers. The businesses now…
11 Essential Features of Inbound Call Center Software in Kenya.
The best call centers must be able to develop and maintain higher standards for client satisfaction by offering top-notch assistance…
The Top 5 Challenges Call Center Managers Encounter in Kenya.
The top 5 difficulties call center managers currently encounter in Kenya. Modern call centers are highly dynamic and real-time focused,…
Top 5 Call center monitoring software.
Maintaining client satisfaction is a top concern for any call center. For this reason, Call Center Monitoring Software is a…
Top Benefits of Call Center Software Solutions in Kenya
It is every organization goal to deliver great customer experience to its' clients. Call center software solutions in Kenya, are…
Factors to consider for enhancing the quality of your video calls in Kenya.
Quality Video conferencing in Kenya can be a nightmare, as we all know. People must set up accounts, download apps,…
