Guide to Call Centers as a Service
Customer service is becoming one of the most important factors in every business. Call Center Services, are must have in…
Factor to consider while setting up IP PBX system
Understanding IP PBX and Selecting the Best Provider The phone systems of today are IP PBX Phone Systems. Find more…
Outbound vs Inbound Call Center Solutions, Know the Difference.
It is simple to assume that customers rarely prefer calling a business in the age of chatbots and emails. But…
Cloud-Based Call/Contact Center: How it works
Contact centres were previously dependent on on-site PBX equipment and wired phone connections. However, as we have entered a new…
Call Center for Small Business: Why SMEs Need One
Business phone systems are becoming an essential component of all businesses, particularly Call Center for Small Businesses. A few years…
Why IVR is important for Your Business call center solution.
Once upon a time, Call Center IVR (Interactive Voice Response Systems ) consisted solely of menus that read out selections…
Autodialer Software for Outbound Call Centers for SMEs in Kenya
In the modern world of business, efficiency is key to success. Outbound call centers rely on the speed and accuracy…
6 Benefits of Integrating CRM with Call Centre Software Solution
Integration, particularly with customer relationship management (CRM) systems, is one of the top goals for contact centers. The businesses now…
11 Essential Features of Inbound Call Center Software in Kenya.
The best call centers must be able to develop and maintain higher standards for client satisfaction by offering top-notch assistance…
The Top 5 Challenges Call Center Managers Encounter in Kenya.
The top 5 difficulties call center managers currently encounter in Kenya. Modern call centers are highly dynamic and real-time focused,…