Cloud-Based Call/Contact Center: How it works
Contact centres were previously dependent on on-site PBX equipment and wired phone connections. However, as we have entered a new…
Best Office Photocopiers for SMEs & Large Businesses in Kenya
Selecting the ideal multifunction printer or office photocopiers for business in Kenya, either small to medium-sized business (SMB) may seem…
Call Center for Small Business: Why SMEs Need One
Business phone systems are becoming an essential component of all businesses, particularly Call Center for Small Businesses. A few years…
EndPoint Security Fundamentals For SMEs in Kenya
Global cyberattacks surged by 38% in 2022, as reported by a reliable source. This alarming increase underscores the growing frequency…
Why IVR is important for Your Business call center solution.
Once upon a time, Call Center IVR (Interactive Voice Response Systems ) consisted solely of menus that read out selections…
4 Tips for Creating a Successful Backup Strategy
In today's fast-paced business environment, companies of all sizes are constantly exposed to the risk of operational downtime, which can…
Types of Email Attacks: Top Email Security Threats Facing SMEs in Kenya
Email is a ubiquitous and indispensable communication tool, both in personal and professional contexts. However, its widespread use also makes…
Factors to consider in Hospital Billing Software for HMIS
Hospital Billing Software plays a pivotal role in modern Healthcare Management Systems (HMS). These sophisticated systems have revolutionized the way…
Factors to consider while buying UPS
Factors to consider while buying UPS Uninterruptible Power Supplies (UPS) are a critical component of any modern business or home…
23 Computer repair and maintenance checklist for small businesses in Kenya
In today's digital age, small businesses in Kenya heavily rely on computers to streamline their operations, increase efficiency, and stay…
