Best Call Center Software in Kenya
Our solution is a comprehensive and consolidated call center software in Kenya. The cloud enabled software ensures the best cloud call center in Kenya solution. The system suits all types of organization needs for call center to manage and ensure a robust communication with their clients.
Our solution is among the top Voice over Internet Protocol [VoIP] Globally. The call center solution offers great features need in the modern day world including intelligence, security, and omnichannel features
- Improve client experience
- scalability
- robust communication system
- global reach
- cost-control
- analytics and surveys
- lower maintenance cost
- faster deployment
Call Center Setup Deployment and Configuration
Different organizations have different needs. Based on your organization requirement, call center solution can be installed on your organization cloud servers or on premise.
Cloud Contact Center Software Deployment
The cloud call center software deployment ensures that you can upload the contact center software on your own organization cloud storage in Kenya. The great advantage to this type of installation is that you can have remote Contact center solutions. Small and Medium Enterprise that don’t have the resources to deploy locally, will much appreciate cloud installation
On-Premise Call Center Software Deployment
On-premise Call contact center deployment means that the organization is in charge of it’s own hosting of the software. In this case all the hardware, Networking Equipment and serves are the responsibility of the organization. HoduCC can be installed on-premise of the organizations
Top Contact Center Software Features
Unlimited Features to Supercharge Your Customer Experience
Omnichannel Call Center Software in Kenya
The omnichannel contact center software platform connects your business with customers on any digital channel. Our platform is much more advanced than other solutions out there because it offers true omnichannel.
This lets your agents communicate with any customer on a single agent desktop. Eliminate the need for different screens and different browsers by streamlining the entire communication process onto one browser. Adopting our Call Center Software platform will skyrocket your customer satisfaction scores, save your business a ton of labor and money, and destroy all existing barriers or friction in your CX experience.
Remote Call Center Software Features in Kenya
Call Center Software in Kenya with CRM Integration
The Call Center Software in Kenya offers CRM solutions, that allows businesses and organizations to track the customer experience from beginning to end. The contact center software is able to integrate with any CRM solution or system of records. Bright Pattern is easy to set up and can integrate with Microsoft Dynamics 365, Salesforce, Zendesk, ServiceNow, and Oracle Service Cloud. If your business has its own system of records, Bright Pattern can integrate with that as well. Combine CRM software with other call center technology in Bright Pattern’s contact center software to deliver an omnichannel customer experience.
Call Center Software Quality Assurance
The built-in quality assurance (QA) allows a call center and team to proactively monitor customer interactions and customer service quality, use best practices to identify areas of improvement, and gain deeper insights and actionable insights into call center quality. Ensure high quality customer service and high agent performance on any channel with an effective QA process and QA program. Bright Pattern’s QA software can help you track custom KPIs, real-time metrics, and call quality metrics like net promoter score (NPS), customer effort score (CES), average handling time (AHT), customer satisfaction score (CSAT), and first call resolution (FCR).
Benefits of Call Center Software for your business in Kenya
1. Customer Services Management
With contact center software, calls can be easily routed based on the category of product or service or language and ensure that customers are connected to the right agent to handle their issues. Its very challenging to have your user agents handle everything right and thus call center software’s come in to play.
2. Omni-channel Support
The modern-day client also seeks impeccable cross-channel experience during their assistance. As several channels have now been introduced, customers expect to alter channels according to their preference and convenience. With call center software, one can fulfill this objective and deliver support across multiple channels so that clients receive seamless assistance from agents.
3. Enhanced Productivity
Modern contact center software solutions globally and in Kenya, can take care of routing the call to the right agent and offering call updates immediately, agents can respond to the requests and exchange valuable information quickly without having to manually look up customer information, thus leading to unnecessary wait times.
4. Cost Effective
Specialized call center software comes with a predictive dialing feature that automates and captures call activity, which can be quite helpful for lead management. It provides information about the ideal time to call a specific client as well as real-time metrics to close more and better sales
5. Improve Sales
Call center software can also make a great marketing tool as it responds to all inbound sales queries Having an available 24/7 customer center call can increase your sales deals significantly. People expect a quick response from your side, mainly when it deals with product information.
6. Great Reporting Features
Call center management software offers enhanced reporting features to help business managers develop strategic plans and make impactful decisions. Additionally, the reporting feature also helps them with upsell rates, revenue per call, call volume evaluations, case times, case categories
7. Reliable Data Security
Customers’ data are like a treasure for every business. It contains useful information, such as product preference and shopping history. Call center software often comes up with features like instant cloud backup. Whenever you receive customer calls, the software will immediately secure the information on its system.
8. Great Team communication and Responsibility
Call center software offers a centralized database, where employees across the departments can share and communicate client information through updates. As the information is updated centrally, call center agents can track and monitor the task and take the next steps ahead
