Cloud PBX: What it is and It’s Benefits

Cloud PBX is revolutionizing business communication. By leveraging the internet rather than conventional phone lines, it offers unparalleled flexibility, scalability, and efficiency.

In this blog. we will delve into how Cloud PBX can enhance your business communications. We will examine the concept of Cloud PBX, its operational mechanisms, and the advantages it provides.

Key Pointers

1. Cloud PBX (Private Branch Exchange) is a phone system that operates over the internet, utilizing VoIP technology to manage calls via the cloud instead of depending on conventional on-premises equipment.
2. Hosted PBX, offers numerous advantages for businesses, including cost savings on hardware and upkeep, the ability to easily modify user accounts and functionalities, and the necessary flexibility to accommodate remote employees.
3. Prior to transitioning to a Hosted PBX solution, it is important to assess different providers for key features and integrations, confirm a reliable internet connection to maintain high call quality, and investigate any advanced functionalities available.

So what is cloud PBX system

A cloud based PBX, also known as a virtual PBX, is a phone system that functions through the internet rather than relying on traditional physical wiring and hardware. It processes calls using cloud-based servers instead of a conventional phone exchange located on-site. This enables employees to make and receive calls from any location with internet access, utilizing their phones, computers, or mobile applications.

How does Cloud Hosted PBX operate

A cloud PBX is a telephony system that leverages VoIP technology, enabling users to make calls via the internet. Unlike traditional systems, it is hosted on cloud servers rather than being confined to a physical office. When a call is initiated or answered, it is transmitted through the Internet Protocol (IP) network to the cloud.

The service provider then processes the call in their data center before forwarding it to the intended recipient. Since the system relies solely on internet connectivity, it allows for calls to be made using various devices, including computers, laptops, smartphones, and tablets.

READ: Factors to Consider While setting up IP PBX Phone System

The Benefits of Cloud Based PBX Solutions

#1. Reduces Maintenance Cost

A great advantage of cloud platforms is that you don’t need extra hardware, and reduces the maitenance needs of the inhouse IT Teams including firmware & software updates, physical expansion.

#2. Great Security

Cloud PBX providers are adept at ensuring their servers are secure and safeguarding your data effectively. They conduct regular security assessments and promptly address any vulnerabilities in their systems. Additionally, all data stored within these systems is fully encrypted, including your calls.

#3. Cost Reduction

Cloud hosted solution minimized your cost by completely eradicating initial set up hardware cost, i.e. Physical PBX, IP-Phones, Infrastructure laying, scalling related cost. 

#4. Scallability

Cloud-based PBX systems allow for the seamless addition of new phone lines, features, or user seats without the need for extra physical installations. This flexibility enables you to swiftly respond to fluctuations in your business demands, whether you are experiencing growth or a reduction in workload.

How do you choose the best PBX soluion

with so many pbx providers available, it becomes a challenge to settle for the right solutions provider. below we chech on the factors to look out for:

1. Assess features in relation to cost: Confirm that the software you select includes all essential functionalities for your business while remaining cost-effective.
2. Examine scalability: Verify that the PBX system can grow alongside your business. For instance, ensure the provider offers adaptable pricing that allows for the easy addition or removal of users and features as your requirements change
3. Review integration and customization options: Determine whether the PBX system can connect with other business applications, such as CRM systems. If you utilize platforms like HubSpot or Salesforce, check the provider’s website for available integration options.
4. Analyze the user interface: A straightforward and intuitive interface with well-defined labels and easy navigation is crucial for efficient operations.

At iDeveloper Technologies, we deliver leading Cloud-based PBX Solution in Kenya and East Africa. Talk to us for your Hosted PBX Solutions needs.